Ruppersberger Sees ‘Improvements’ As Postal Service Frustrates Baltimore County Residents

ROSEDALE, Md. (WJZ) — The U.S. Postal Service continues to beryllium a root of vexation for Marylanders, resulting successful complaints astir message arriving precocious oregon sometimes not astatine all.

The problems are each excessively acquainted for Debbie Duarte, a Baltimore County nonmigratory who didn’t propulsion immoderate punches portion explaining conscionable however fed up she is with the work she’s received.

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“It’s horrible,” Duarte said. “The message strategy down present is horrible. My sister is fortunate if she gets message successful her house. I unrecorded successful Dundalk. I’m fortunate if I get message astatine my location erstwhile a week, if that.”

Congressman Dutch Ruppersberger (D-Md.) met Tuesday with Lora McLucas, the caller territory manager successful Maryland, who was brought successful to assistance hole the problems residents kick about.

Ruppersberger visited 2 Postal Service branches, checking retired 1 successful Parkville and different successful Rosedale. Based connected his visits, the congressman says he’s seen improvements.

“The archetypal bully news, we’ve had lines astatine astir of our station offices, particularly connected the eastbound side, and erstwhile I showed up contiguous determination were nary lines,” Ruppersberger said.

The congressman acknowledged his bureau continues to get a precocious measurement of complaints.

A Ruppersberger spokesperson said McLucas, the caller USPS territory manager for Maryland, was brought successful from Denver.

Only a fewer days into her caller role, McLucas met with Ruppersberger astatine 1 of the Baltimore County branches helium visited. The congressman spoke glowingly of McLucas.

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“She’s considered to beryllium 1 of their champion managers, truthful they are bringing successful an A team,” Ruppersberger said.

Branches person complained astir getting inundated with a batch of message and not having capable unit to assistance present it all. That’s a occupation McLucas agrees needs to beryllium a priority.

But problems wrong the USPS existed earlier the pandemic began. Postmaster General Louis DeJoy rolled retired cuts intended to assistance equilibrium the fund that person slowed down delivery.

CBS News reports that arsenic of Oct. 1, the Postal Service volition summation modular transportation clip for first-class message wrong the U.S. from 3 to 5 days. The changes are billed arsenic portion of the effort to rein successful costs.

Yet the changes don’t look to person accounted for the message being a captious prevarication enactment for residents to get essentials, specified arsenic medicine medications oregon Social Security checks.

“I get each my medicine and everything done the mail,” a Baltimore County nonmigratory told WJZ. “I cognize [veterans] whose lives person been successful information by not being capable to get their medicine.”

The USPS inspector wide is auditing six station offices — Dundalk, Essex, Loch Raven, Middle River, Parkville, Rosedale — successful the Baltimore region.

Results of those audits are expected to beryllium released by the extremity of October oregon sometime successful November.

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Ruppersberger said the audit’s findings volition assistance shed airy connected indispensable improvements to the service.