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September 19, 2021 astatine 7:41 pm
BALTIMORE, Md. (AP) — Maryland legislative auditors recovered that glitches successful the cashless tolling infrastructure astatine the state’s bridges, tunnels and explicit lanes overbilled motorists thousands of dollars.
The Office of Legislative Audit’s study connected the Maryland Transportation Authority comes astir a twelvemonth aft the authorities announced it permanently ceased currency toll collections — enactment connected clasp during the coronavirus pandemic — and moved to afloat physics tolling systems.
“We received allegations connected our fraud, waste, and maltreatment hotline alleging that MDTA was not taking capable enactment to observe and code the overbilling of customers for physics tolling owed to issues with its caller toll equipment,” Legislative Auditor Gregory Hook wrote successful a missive to the legislature’s Joint Audit and Evaluation Committee.
“Our audit disclosed that MDTA was inconsistent successful its actions related to the interaction of issues with its physics toll postulation strategy connected its customers and imaginable lawsuit overbillings,” Hook’s missive said.
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Problems see physics tolls incorrectly counting conveyance axels and overcharging motorists, customers billed doubly for passing a toll erstwhile and overbilling for immoderate with commuter plans, according to the report.
“Although hardware oregon bundle problems whitethorn hap connected occasion, MDTA’s tolling strategy has a robust real-time monitoring strategy that alerts to anomalies truthful that issues tin beryllium rapidly identified and corrected to minimize immoderate imaginable errors,” transit officials wrote successful a effect to the audit.
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